We understand the Aftersales workflow, customer journey and how critical it is to provide optimised and connected systems. Systems that support more productivity and efficiency to your service reception, parts and workshop staff, which creates SMART working.
By SMART we mean through the use of Digital and Automated technology, the users will have more Control & Visibility aligned to dealer standards and they will be able to perform their tasks in less time and with more accuracy and with far greater customer interaction.
The digital aftersales journey starts and ends with data, this allows for better predictions, more impactful and tailored customer communications, more visibility and control of the planning process to improve customer promise times and a reduction in Technician Idle time.
Equipping the Aftersales department with proven data driven systems and customer centric applications, will have a direct correlation to improved customer retention and an uptick in revenues.
This approach eliminates Paper, allowing you to upsell to more customers and reduce the service departments workload by up to 25%
Intelligent CRM for Aftersales
The platform extracts sales, service and parts transaction data directly from the DMS of a single dealer or entire network (across multiple DMS systems) both historically and ongoing, after cleansing and enhancing the data with other data sources we provide new performance and opportunity ANALYTICS including repurchase, retention and data quality.
Intelligent Workshop Planning System
An intelligent, self-learning planning solution for automotive workshops and body shops.
Eliminate paper processes with our Intelligent planning suite, with its machine learning approach to Intelligent workshop planning and optimised technician efficiency.
Online Service Booking
Increase business by improving the current service appointment processes.
This will be achieved by introducing an online service appointment booking system available 24/7 to all customers via desktop, tablet and mobile to book their appointment on the National or dealership owned websites or through the customer personalised ‘MY’ application.
Business Management Tools
A comprehensive financial performance reporting service, supporting dealer groups in dealer performance and risk management. As well as a complete web-based solution for data mapping, submission and reporting. The system is being utilised by several main OEM’s and dealer groups in the region.
Electronic Vehicle health check
A complete electronic vehicle health check system that helps service workshops improve efficiency and Identify additional repair issues.
EVHC generates a complete vehicle inspection report which can be sent to the customer in an easy to understand format resulting in additional workshop sales on average of 30 USD per customer visit in parts and labour.
Our Automotive narrated animations show each vehicle part and system, the animations make complex descriptions easy to explain and understand, breaking down the technical language barrier that prevents customers from understanding the reason for essential servicing and repairs.