Snapon autoVHC is a leading provider of automotive solutions aftersales technology. Since 2007 our electronic vehicle health check (eVHC) software has helped dealerships worldwide generate more than £750 million of additional service business.
The platform is multi-lingual allowing manufacturers to establish a standardised VHC process across their networks, delivering consistency of customer experience in keeping with their preferred brand values.
autoVHC is a complete electronic vehicle health check system that helps service workshops improve efficiency and profitability. autoVHC establishes an easy-to-control workflow for your vehicle check to deliver additional workshop sales.
Increase your dealership’s sales opportunities and drive productivity
Accelerate Customer Approval for Service Work
They can send photos and videos to customers with online customer authorization features in autoVHC, or use email or SMS to notify customers of the work required to complete a repair and get immediate approval.
Increase Customer Pay
autoVHC’s solution ensures a consistent inspection process for every customer and allows dealership teams to find, document, and present work more efficiently. This results in more opportunities for upsell and follow-up. autoVHC increases efficiency with real-time process monitoring to easily identify sold and unsold work, presenting additional service-work upsell opportunities.
Enhanced Processes and Efficiency
A state-of-the-art mobile walk-around vehicle inspection feature that can adapt to retailers of all sizes and to any processes already in place.
With autoVHC, they can enhance their processes to gain efficiency between departments and use photo and video tools to strengthen their sales process.
Two-way SMS Chat
An all-in-one solution allows them to communicate with customers without spending money on an expensive third-party solution. Chats are archived to support a transparent quality assurance process.
Multi-layered performance reporting allows them to drill down by service advisor, technician, parts group, and more. By using this information, they develop best practices from which their entire team can benefit.
A Solution That Adapts to Your Processes
Our Automotive narrated animations shows each vehicle part and system, the animations make complex descriptions easy to explain and understand, breaking down the technical language barrier that prevents customers from understanding the reason for essential servicing and repairs.
Online Service Booking
Increase business by improving the current service appointment processes.
This will be achieved by introducing an online service appointment booking system available 24/7 to all customers via desktop, tablet and mobile to book their appointment on the National or dealership owned websites or through the customer personalised ‘MY’ application.
Intelligent Workshop Planning System
An intelligent, self-learning planning solution for automotive workshops and body shops.
Eliminate paper processes with our Intelligent planning suite, with its machine learning approach to Intelligent workshop planning and optimised technician efficiency.
Intelligent CRM for Aftersales
The platform extracts sales, service and parts transaction data directly from the DMS of a single dealer or entire network (across multiple DMS systems) both historically and ongoing, after cleansing and enhancing the data with other data sources we provide new performance and opportunity ANALYTICS including repurchase, retention and data quality.