Intelligent CRM for Aftersales

This ACP platform objective is simple, drive performance through an intelligent and measurable digital customer journey.

 

Providing new performance and opportunity analytics including repurchase, retention and data quality.

 

The platform extracts sales, service and parts transaction data directly from the DMS both historically and ongoing. After cleansing and enhancing the data with other data sources, we provide new performance and opportunity analytics including repurchase, retention and data quality. 

Post campaign, the most important element is the transparent ROI

Predictive Campaigns can be sales or aftersales focused. Re-purchase, renewals, service and maintenance events. Market-specific tactical offers and benefits can be delivered directly to customers before the calculated point of defection.

 

How many customers had a transaction post-campaign is the most important element for a transparent ROI to understand the real dollar value.

For many distributors, this is the first insight of sell-out data.

Using predictive analytics and machine learning, predictive Campaigns provide a consistent and accurate delivery mechanism for digital communications throughout a Customer ‘s Ownership Lifecycle. This can be specifically targeted at National, Regional or Dealer level. 

Online Service Booking

Increase business by improving the current service appointment processes. This will be achieved by introducing an online service appointment booking system available 24/7 to all customers via desktop, tablet and mobile to book their appointment on the National or dealership owned websites or through the customer personalised ‘MY’ application. 

An intelligent, self-learning planning solution for automotive workshops and body shops. 

 

Eliminate paper processes with our Intelligent planning suite, with its machine learning approach to Intelligent workshop planning and optimised technician efficiency. 

Intelligent Workshop Planning System

Electronic Vehicle health check

A complete electronic vehicle health check system that helps service workshops improve efficiency and Identify additional repair issues. EVHC generates a complete vehicle inspection report which can be sent to the customer in an easy to understand format resulting in additional workshop sales on average of 30 USD per customer visit in parts and labour. 

Technical Animations

Our Automotive narrated animations show each vehicle part and system, the animations make complex descriptions easy to explain and understand, breaking down the technical language barrier that prevents customers from understanding the reason for essential servicing and repairs. 

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