Key Responsibilities

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• Represent Sensus with customers in a professional manner.

• Understand the end users and their specific needs.

• Provide professional advice on a broad range of end user queries across aftersales Parts department

• Provide quality end user onsite training to individuals and groups in a classroom environment.

• Provide best practice and processes which suits best for the company specialising in Parts operations.

• Support new users in their change journey to a new live DMS.

• Strive to be perceived as a value-add team member onDMS installations.

• Provide post implementation support.

• Communicate clearly and efficiently with all Customers and Staff on implementation related enquiries.

• Handle multiple tasks and prioritise effectively.

• Document in real-time project progress in our project management system.

• Create, update and maintain clear processes and procedures.

 

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To be successful for the role, you must have

 

• Well versed with Vehicle Sales / lead management, vehicle ordering, vehicle administration and other processes within the sales department.

• Ability to travel within the GCC region and when required stay outside of Dubai up to one month on implementation and training trips.

• A minimum of 3 years' experience within an Automotive Dealership environment in the aftersales parts department.

• Well versed with Parts sales, ordering, warehousing and other processes within the aftersales department.

• Existing experience in using a DMS Aftersales Parts functions.

• A strong work ethic and be motivated by attaining the highest levels of Customer satisfaction.

• An analytical mind with problem-solving skills.

• Clear written and oral communication skills.

• Desire to learn and develop.

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