Service Center Technical Animations

Technical animations, used by thousands of dealers worldwide.

With more and more service centers using digital products to run their garage, it is the natural progression to look at products and solutions that digitally enhance customer engagement and experience.

Service advisors can find explaining vehicle repairs to customers difficult due to the technical aspect, especially when the customer has left the workshop and has to be contacted via telephone to get approval for essential repairs.

Technical 3D Animation of vehicle parts

The result in customers failing to understand the technical language can result in a loss in service and repair revenue opportunities.

Our technical animations solution is a cloud-based product containing over 450 service and repair animations that get the message across in a simple, engaging and effective way.

Increase service and repair opportunities

The service advisor can show how each part of the car works by visually demonstrating what might happen if the issue being explained is not attended to, promoting up-sell opportunities that are typically difficult to explain via text alone.

Using animations build trust with the customer, who can easily see for themselves what is being explained and why they should proceed with the service.

60% of customers booked an appointment after watching a technical animation. -

From a customer study over four months, 60% of customers would not have booked the additional work without receiving their follow-up email, which included a technical animation.

Continuous access to the latest technical animations allow you to email or SMS narrated video links to customers and embed custom animations on your business websites.

You have continuous access to all the newest animation content as soon as it is created.

Integrate with your Electronic Vehcile Health Check

Using an Electronic Vehicle health check is becoming an industry standard for service departments. autoVHC from Snap-on Improves workshop efficiency and profitability, helping technicians identify additional repair issues.

The autoVHC product allows you to generate a complete vehicle inspection report to send to the customer in an easy to understand format.

Integrating Technical Animations with autoVHC makes the acceptance process of the quotation easier. Customers can view the Vehicle health report and service recommendations through an online authorization portal.

The report is where photos or videos of the defective parts of the vehicle are explained. When accompanied by technical animations, it helps the customer understand the work required in more detail.

Retain existing customers and attract new ones

In a digital age where consumers spend the majority of their time researching online before booking or visiting a service center, it is essential to be equipped with the latest technology to promote returning customers, drive additional revenue and increase customer satisfaction.

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